Chantal Hooper & Associates Pty Ltd is committed to protecting the privacy of those who visit the website and who use the agency’s services. This document is our privacy policy and explains how we collect, manage, use and protect your personal information. We are committed to protecting information provided to us or obtained by us through our website, services or third parties that are associated with our business.

As per the Privacy Act, the term personal information is any information that can be used to personally identify you. This may include your name, address, telephone number, email address, profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information. We may collect this personal information that you provide to us directly through our websites or indirectly through use of our websites or online presence or during property inspections.

We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect in ways including:

  • through your access and use of our website
  • by telephone, letter or email
  • during conversations between you and our agency
  • by contracting with us
  • by requesting information
  • during property inspections
  • we may also collect personal information from third parties including publicly available sources of information or any other organisations where you have given your consent

We collect, hold and use your personal information for the following purposes:

  • to provide products and services to you and to send communications
  • to answer enquiries and provide information or advice about existing and new products or services
  • to update our records and keep your contact details up to date
  • to process and respond to any complaint made by you
    to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country

We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS and email, in accordance with applicable marketing laws. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us or by using opt-out facilities provided in the marketing communications.

Your information will not be sold to or shared with other companies or organisations for commercial purposes

You may request access to any personal information we hold about you at any time by contacting us. If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it.

If you believe that your privacy has been breached, please contact us at so that we can investigate further.

As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.

Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practice.

If you have any questions about this privacy policy, any concerns or feedback regarding the treatment of your privacy, please use the contact link on our website.